TRAINING AND COACHING
for you, your team 
and your business

Providing Bespoke Solutions, in Person and Virtually

KNOWLEDGE + SKILLS + BEHAVIOUR = PERFORMANCE

CHECK OUT OUR VIRTUAL LIBRARY : 50 MODULES AVAILABLE

DESIGNING THE RIGHT SOLUTION FOR YOU

Our accredited training and coaching is developed in collaboration with you, so your people will leave with the knowledge, skills and confidence to put their learning immediately into practice in the workplace.

Our tailored design approach provides best practice methodology and techniques, relevant knowledge, skills and practical application that adapts to your business.

We then work with you to embed learning into the workflow, supporting behaviour change and helping your people do things differently.

THE LEARNER JOURNEY : KNOWLEDGE + SKILLS + BEHAVIOUR = PERFORMANCE

KNOWLEDGE

We help learners take on board relevant knowledge, information and workplace context required to progress on to the skills development and behaviour change stages of their learning journey, using a wide variety of participative learning tools and techniques.



SKILLS

We help learners begin to apply and practice their skills development using relevant scenarios, case studies, simulations and exercises from your work environment.





BEHAVIOUR

Transferring and embedding learning to the workplace is crucial, as this is where the real return on investment manifests itself. We help learners self reflect to develop different ways of working, new habits and behaviours. We work with Managers to encourage ongoing feedback and coaching to ensure continuation of the learning journey.

uLead

Your solution to upskilling your leaders

LEADERSHIP TRAINING

Developing your people to perform is about your skills, your knowledge and mostly it's about you. We help experienced, new and aspiring managers become confident and competent leaders. Enhance your credentials through our nationally recognised ILM City & Guilds leadership and management qualifications.

uCoach

Your solution to developing coaching
skills and culture

PERSONAL COACHING and COACHING TRAINING

We can offer you 1:1 personal coaching sessions to optimise your own performance with our expert coaches, or you can learn how to develop your own coaching skills, enabling you to become a better workplace coach, through our coaching training programmes. Enhance your credentials through our nationally recognised ILM City & Guilds coaching and mentoring qualifications.

uCoach

Your solution to developing coaching
skills and culture

PERSONAL COACHING and COACHING TRAINING

We can offer you 1:1 personal coaching sessions to optimise your own performance with our expert coaches, or you can learn how to develop your own coaching skills, enabling you to become a better workplace coach, through our coaching training programmes. Enhance your credentials through our nationally recognised ILM City & Guilds coaching and mentoring qualifications.

uQualify

Your solution to continuing
professional development

QUALIFICATION TRAINING

Institute of Leadership and Management (ILM) qualification courses, ideal for those seeking to achieve an internationally recognised and respected qualification, while developing practical skills and knowledge.
We offer a range of courses to suit every level of experience in Leadership & Management and Coaching and Mentoring.
All ILM qualifications are awarded by The City and Guilds of London Institute.

uSell

Your solution to winning sales

SALES TRAINING

Our sales training methodologies and solutions transform sales teams and focus on creating value for the buyer. Our suite of programmes provide essential sales training for key account teams, inside sales, call centre teams, telesales or technical specialists.

uSell

Your solution to winning sales

SALES TRAINING

Our sales training methodologies and solutions transform sales teams and focus on creating value for the buyer. Our suite of programmes provide essential sales training for key account teams, inside sales, call centre teams, telesales or technical specialists.

uServe

Your solution to service excellence

CUSTOMER SERVICE TRAINING

Your customers will come back time and time again, only if they are receiving exemplary service. Our customer service training helps your team look at customer expectations versus current delivery, then considers how to enhance customer care and provide service excellence.

Virtual Library

Your solution to safe and flexible upskilling

Are you looking for training for yourself or someone else?
We bring the classroom to you, whether you are working from home, or office. Our virtual 90 minute modules, half or full day workshops, are perfect for bite-size learning and rapid recall.

Virtual Library

Your solution to safe and flexible upskilling

Are you looking for training for yourself or someone else?
We bring the classroom to you, whether you are working from home, or office. Our virtual 90 minute modules, half or full day workshops, are perfect for bite-size learning and rapid recall.

 THE uPERFORMANCE DIFFERENCE

The learning we design will be uniquely for you, so delegates can easily apply the learning to their own workplace.
We select the most relevant research and content to create bespoke designs to meet knowledge and skills gaps.

2,500+

Sessions Delivered

16,000+

Learners

50+ 

Countries

 THE uPERFORMANCE DIFFERENCE

The learning we design will be uniquely for you, so delegates can easily apply the learning to their own workplace.
We select the most relevant research and content to create bespoke designs to meet knowledge and skills gaps.

2,500+

Sessions Delivered

16,000+

Learners

50+ 

Countries

OUR CREDENTIALS

ILM Approved Centre

The ILM is the badge of recognition for high quality leadership and management training programmes. We offer ILM qualifications in Leadership & Management and Effective Coaching.  All ILM qualifications are awarded by The City and Guilds of London Institute.

Approved member of the Association for Coaching

We are organisational members of the Association for Coaching, dedicated to promoting best practice & raising standards of coaching worldwide.

CPD Accredited Training Provider

Our programmes count towards an individual’s CPD points. This provides professional credentials, recognised certification & career enhancement opportunities.

Certified as an Institute of Sales Management, Endorsed Training Partner

As an ISM Endorsed Training Partner our certificated programmes follow the Institute of Sales Management Professional Education Programme, ensuring all programmes meet the National Occupational Standards for Sales.

Tutor & Fellow status of The Institute of Leadership & Management

Certified Mental Health First Aider MHFA England

cLIENTS INCLUDE . . .

CLIENT TESTIMONIALS

uPerformance have been a pleasure to work with and we look forward to realising further business benefits as we continue to work together. It is easy to engage with them, they recognise the need to really understand what their customers need, the results required and the solutions they develop complement the culture of the organisation.

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Rob Gower Sales Director

Quite simply, uPerformance rewrote the Sales Effectiveness training manuals at Travelport!

Their intuition and insight into the knowledge gaps we needed to close translated into highly practical and interactive sessions for Sales Managers and Account Managers. The feedback speaks for itself: the scores for course content and satisfaction with the trainers averaging over 9 out of 10 across the globe. All the more impressive given the numbers of participants and the geographic spread: over 1100 trainees have attended classes in 36 countries.

Their team of professional trainers quickly absorbed our culture and many participants commented that the content and the trainers felt like 'us'. A very different experience to the off the shelf training we have used in the past.

As a result we have seen a 10% increase in the internal sales effectiveness measures, it is no surprise then that we asked them back for 5 years in a row.

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Jane Carne Global Head of Sales Effectiveness & Operations

I have been hearing some excellent feedback. It is such a refreshing pleasure working with uPerformance on such an important project to Taylor Wimpey.

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Claire Brimble Taylor Wimpey UK Sales & Marketing Director

uPerformance listened carefully to what we required. They designed, developed and implemented a programme that was both educational as well as practical in its delivery. The feedback from all participants on the programme has been excellent with many very keen to change their attitudes and behaviours as a result of this.

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Tony Nothman General Manager Customer Experience & Global Operations, IAG British Airways World Cargo

uPerformance far exceeded our expectations, delivering a tailored sales process solution and training that was completely aligned to our business. Their knowledge and experience of our industry and the Far East region meant they were able to cater to the nuances of our business needs. The training has been extremely successful and throughout we have received very positive feedback. We could not have achieved this without your support in the design and trainings phase, it was indeed a perfect match!

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Felix Gaehwiler Head of Business Development Global Group Sales, Kuoni

I just wanted to thank you for the work you did for us, when I think about the Elite sales process I marvel at how good the training was, and how the Elite framework permeates how we look at accounts and opportunities today and the transformational effect you and your team have had on us.

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Chris Engle Vice President Air Commerce Americas Travelport

uPerformance has delivered exceptional results for Gate Group in leadership and sales training for our Sales & Management team. A key difference with uPerformance is that they really listen and focus on understanding the business strategy and at what level the training should be designed and delivered. Their ability to ‘get in touch’ with the client is very impressive, they have taken time to understand the nuances of the organisation to meet delegates needs fully. Feedback from the training shows the positive impact the practical and interactive style has on delegate learning and how the exercises were relevant and related effectively to the workplace, which resulted in the transfer of skill and learning to the workplace. I know that I can rely on the team at uPerformance to be flexible, creative and supportive to the needs of our business and uPerformance can be totally relied upon to deliver results.

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Sandra Cullen HR Director, Gate Group

FIND OUT MORE

If you would like to know more about how uPerformance can help your organisation, or can work with you as an individual, why not get in touch to discuss your needs.
We’d love to hear from you.

UP Training & Development Ltd.
Registered in England & Wales
Company No. 05286481

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